79% Asian firms use technology for logistics boost

20 Sep 2023 CW Team

Locus, a SaaS company, has released a new report on Asia's last-mile logistics in India, Indonesia, UAE, and other countries. According to the report, there has been progress and gaps identified in the ecosystem, and it emphasises the pivotal role of technology in driving business success.

The report indicates that 79% of businesses across Asia are utilizing technology to improve their last-mile efficiency. However, a staggering 84% lack confidence in their processes to promote growth and enhance customer experiences. These findings highlight the widespread adoption of technology in the industry, but a majority of businesses are unable to fully leverage its potential.

Mehul Kapadia, Chief Revenue Officer at Locus, stated in a press release that solving deep-seated last-mile challenges necessitates a profound understanding of a business's last-mile maturity. To assist businesses in various sectors in assessing their maturity and boosting their last-mile growth, the Last-Mile Maturity Assessment was recently introduced. Data from these responses indicates that currently only 40% of businesses in Asia have explored the realm of tech-driven last-mile expertise.

This suggests that there is an untapped opportunity for businesses to achieve success. The aim of the report is to highlight significant trends and opportunities for businesses, inspiring them to optimize their logistics for increased revenues and superior customer experiences. The report reveals the performance of businesses across five key logistics metrics, which include Last-Mile Excellence, Customer Experience, Workforce Empowerment, Advanced Analytics, and Sustainability.

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