Air India partners with HBA for lounge luxury upgrade at key airports
AVIATION & AIRPORTS

Air India partners with HBA for lounge luxury upgrade at key airports

Air India announced the selection of Hirsch Bedner Associates (HBA), a renowned hospitality interior design firm, to revamp its lounges at Terminal 3, Indira Gandhi International Airport in New Delhi, and Terminal 4 at JFK Airport in New York.

In a statement, the airline emphasised that this decision is a significant milestone in Air India's ongoing transformation plan, aiming to elevate the overall customer experience throughout their journey.

The refurbishment project is scheduled to commence soon, with the promise of delivering an enhanced and more luxurious lounge experience for passengers.

HBA, the chosen partner for this endeavour, boasts a distinguished portfolio, having worked with global institutions such as the Taj group, Marriott, InterContinental, Hilton, and Singapore Airlines.

Rajesh Dogra, Chief Customer Experience Officer at Air India, expressed the airline's commitment to providing the highest standards of service. He stated that the collaboration with HBA is instrumental in offering a warm and welcoming lounge experience that aligns with Air India's dedication to excellence.

Highlighting the airline's recent initiatives to improve customer experience across various touchpoints, including digital channels, airport and inflight services, and the contact centre, Dogra emphasised that the redesigned lounges will further strengthen Air India's customer proposition.

In addition to the immediate focus on the two lounges, Air India is concurrently working on expanding its lounge network to other major airports both in India and abroad.

Air India announced the selection of Hirsch Bedner Associates (HBA), a renowned hospitality interior design firm, to revamp its lounges at Terminal 3, Indira Gandhi International Airport in New Delhi, and Terminal 4 at JFK Airport in New York. In a statement, the airline emphasised that this decision is a significant milestone in Air India's ongoing transformation plan, aiming to elevate the overall customer experience throughout their journey. The refurbishment project is scheduled to commence soon, with the promise of delivering an enhanced and more luxurious lounge experience for passengers. HBA, the chosen partner for this endeavour, boasts a distinguished portfolio, having worked with global institutions such as the Taj group, Marriott, InterContinental, Hilton, and Singapore Airlines. Rajesh Dogra, Chief Customer Experience Officer at Air India, expressed the airline's commitment to providing the highest standards of service. He stated that the collaboration with HBA is instrumental in offering a warm and welcoming lounge experience that aligns with Air India's dedication to excellence. Highlighting the airline's recent initiatives to improve customer experience across various touchpoints, including digital channels, airport and inflight services, and the contact centre, Dogra emphasised that the redesigned lounges will further strengthen Air India's customer proposition. In addition to the immediate focus on the two lounges, Air India is concurrently working on expanding its lounge network to other major airports both in India and abroad.

Next Story
Products

Viva ACP Launches FR A1-Rated Honeycomb Panels for Fire Safety

Viva, Asia’s largest manufacturer and supplier of aluminium composite panels (ACP) introduced its FR A1-rated Honeycomb Panels, setting a new industry benchmark for fire safety and architectural excellence. Engineered to deliver exceptional performance, these panels combine advanced fire-resistance technology with aesthetic versatility, offering a revolutionary solution for safety-critical environments.The FR A1 rating represents the highest standard of fire resistance under the European Standard EN 13501-1, signifying non-combustibility and zero contribution to fire, smoke, or toxic emissio..

Next Story
Real Estate

Almal Real Estate Expands into Commercial, Global Markets

Almal Real Estate Development is soon to announce its upcoming expansion into new verticals and international markets as part of its strategic growth plans for 2030. The company, known for its innovative luxury residential and hospitality developments, is preparing to diversify into the commercial sector with the introduction of The Smart Space, a network of business centers in UAE featuring five-star amenities. Additionally, Almal is entering new markets in Bali and Thailand as a community developer, focusing on villa and townhouse projects.The expansion into the commercial real estate sector..

Next Story
Infrastructure Urban

NABARD Approves Rs 9.03 Billion for 127 Projects in Himachal

The Himachal Pradesh government has secured approval from the National Bank for Agriculture and Rural Development (NABARD) for 127 projects worth Rs 9.03 billion for the 2024-25 fiscal, Chief Minister Sukhvinder Singh Sukhu announced. During a meeting with MLAs from Kangra, Kullu, Kinnaur, Solan, Chamba, Bilaspur, and Lahaul-Spiti districts to discuss priorities for the 2025-26 budget, Sukhu said the approved projects include 50 MLA-priority schemes under the Public Works Department, valued at Rs 4.12 billion, and 23 MLA-priority schemes under the Jal Shakti Vibhag, costing Rs 1.79 billio..

Advertisement

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Advertisement

Talk to us?