DARPG Hosts National Workshop on Sevottam & Grievance Redressal in Bhopal
ECONOMY & POLICY

DARPG Hosts National Workshop on Sevottam & Grievance Redressal in Bhopal

The Department of Administrative Reforms and Public Grievances (DARPG) organized a National Workshop on "Sevottam and Effective Redressal of Public Grievances" on February 20, 2025, at RCVP Noronha Academy of Administration, Bhopal, Madhya Pradesh. The workshop focused on developing a strategic roadmap to enhance grievance redressal mechanisms and build capacity in governance, aligning with the national vision for transparency and accountability.

The event brought together key officials, including the former Chief Election Commissioner of India, the Chief Secretary of Madhya Pradesh, and the Secretary of DARPG & the Department of Pension and Pensioners’ Welfare. Discussions centered on leveraging technology, data analytics, and business process re-engineering to improve grievance resolution. Emphasis was placed on identifying systemic issues and streamlining processes to address complaints more effectively.

The role of CPGRAMS in strengthening grievance redressal at the state level was a key focus, with plans for the implementation of a new review module. This module will enable State Chief Secretaries to conduct regular evaluations and meetings on grievance redressal within their respective states.

Additionally, the workshop highlighted innovative initiatives and best practices in public grievance resolution across the country. Insights were shared on improving public service delivery through institutional reforms and enhanced administrative mechanisms. The event underscored the commitment to refining citizen-centric governance and ensuring efficient resolution of public grievances.

News source: PIB

The Department of Administrative Reforms and Public Grievances (DARPG) organized a National Workshop on Sevottam and Effective Redressal of Public Grievances on February 20, 2025, at RCVP Noronha Academy of Administration, Bhopal, Madhya Pradesh. The workshop focused on developing a strategic roadmap to enhance grievance redressal mechanisms and build capacity in governance, aligning with the national vision for transparency and accountability. The event brought together key officials, including the former Chief Election Commissioner of India, the Chief Secretary of Madhya Pradesh, and the Secretary of DARPG & the Department of Pension and Pensioners’ Welfare. Discussions centered on leveraging technology, data analytics, and business process re-engineering to improve grievance resolution. Emphasis was placed on identifying systemic issues and streamlining processes to address complaints more effectively. The role of CPGRAMS in strengthening grievance redressal at the state level was a key focus, with plans for the implementation of a new review module. This module will enable State Chief Secretaries to conduct regular evaluations and meetings on grievance redressal within their respective states. Additionally, the workshop highlighted innovative initiatives and best practices in public grievance resolution across the country. Insights were shared on improving public service delivery through institutional reforms and enhanced administrative mechanisms. The event underscored the commitment to refining citizen-centric governance and ensuring efficient resolution of public grievances. News source: PIB

Next Story
Real Estate

Varun Malik Joins ANAROCK as MD, Head of Capital Markets, APAC

ANAROCK Capital has appointed Varun Malik as Managing Director, Head of Capital Markets (APAC), marking a strategic move to expand its presence across Asia-Pacific. Based in Singapore, Malik will drive ANAROCK’s capital markets initiatives in the region.A real estate finance veteran, Malik brings over 18 years of experience in structuring complex cross-border transactions across South-East Asia and Australia. He has led debt and equity deals for REITs, fund managers, and developers, delivering strong returns and driving investor value.“We will redefine real estate capital solutions across ..

Next Story
Real Estate

Patra Chawl lottery held, 663 families allotted homes

Mumbai's Siddharth Nagar (Patra Chawl) Co-operative Housing Society members in Goregaon (West) saw their 15-year wait come to a close as MHADA conducted a successful computerised lottery for 663 eligible members under its redevelopment scheme.The Mumbai Housing and Area Development Board conducted the draw using the RAT (Randomised Allotment of Tenement) system at Sardar Vallabhbhai Patel Hall. The lottery, overseen by Mr. Milind Borikar, Chief Officer of Mumbai Board, ensured transparency by digitally allotting each member a building, wing, and floor.The project, located on Plot R-9, received..

Next Story
Infrastructure Transport

BLR Airport crosses 41 million passengers, 500,000 MT cargo

Kempegowda International Airport, Bengaluru (BLR Airport), has recorded key operational milestones in FY 2024-25, crossing 41.88 million passengers and handling 502,480 metric tonnes of cargo. This marks a year-on-year passenger growth of 11.6 per cent and a 14 per cent rise in cargo volumes.Domestic footfall reached 36.05 million, up 10 per cent, while international traffic saw a robust 25 per cent jump to 5.83 million, aided by Indigo’s global expansion and added frequencies by international carriers. BLR Airport now connects to 76 domestic and 33 international destinations, with Hanoi set..

Advertisement

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Advertisement

Talk to us?