Chandigarh launches AI Chatbot 'BIRBAL' for unified citizen services
Technology

Chandigarh launches AI Chatbot 'BIRBAL' for unified citizen services

Anindita Mitra, the Chief Executive Officer (CEO) of Chandigarh Smart City (CSCL), recently unveiled an interactive chat-based interface that consolidates all major citizen services offered by the UT administration, Chandigarh administration, and municipal corporation (MC) into a unified platform. Under the banner of CSCL, the innovative artificial intelligence-driven chatbot, named "BIRBAL," was launched to enhance citizen services by providing efficient and user-friendly experiences.

"BIRBAL underscores the city's dedication to harnessing technology for seamless resident interactions. Its primary goal is to offer precise information and direct citizens to the appropriate resources. Through BIRBAL, residents gain access to comprehensive details about the key services provided by the UT administration, Chandigarh administration, and MC, making it a central hub for information dissemination and grievance resolution," Mitra stated.

The chatbot is equipped to handle various issues, including complaint management, citizen services, public transport services, online payments, certificates/forms, health services, suggestions, MC budget inquiries, property details, and fire safety certificate inquiries, among other services.

Mitra emphasized, "Citizens can interact with BIRBAL using keywords, predefined questions, and voice commands."

"The AI chatbot incorporates features like voice assistance, live agent support, and AI-based response updates," added the CEO.

She further explained, "BIRBAL empowers citizens to offer suggestions and feedback directly to all services in Chandigarh, fostering continuous improvement and updates. In cases where the Chatbot cannot address specific queries, a live chat option is available, enabling citizens to engage with dedicated support operators who will promptly provide accurate information."

Anindita Mitra, the Chief Executive Officer (CEO) of Chandigarh Smart City (CSCL), recently unveiled an interactive chat-based interface that consolidates all major citizen services offered by the UT administration, Chandigarh administration, and municipal corporation (MC) into a unified platform. Under the banner of CSCL, the innovative artificial intelligence-driven chatbot, named BIRBAL, was launched to enhance citizen services by providing efficient and user-friendly experiences. BIRBAL underscores the city's dedication to harnessing technology for seamless resident interactions. Its primary goal is to offer precise information and direct citizens to the appropriate resources. Through BIRBAL, residents gain access to comprehensive details about the key services provided by the UT administration, Chandigarh administration, and MC, making it a central hub for information dissemination and grievance resolution, Mitra stated. The chatbot is equipped to handle various issues, including complaint management, citizen services, public transport services, online payments, certificates/forms, health services, suggestions, MC budget inquiries, property details, and fire safety certificate inquiries, among other services. Mitra emphasized, Citizens can interact with BIRBAL using keywords, predefined questions, and voice commands. The AI chatbot incorporates features like voice assistance, live agent support, and AI-based response updates, added the CEO. She further explained, BIRBAL empowers citizens to offer suggestions and feedback directly to all services in Chandigarh, fostering continuous improvement and updates. In cases where the Chatbot cannot address specific queries, a live chat option is available, enabling citizens to engage with dedicated support operators who will promptly provide accurate information.

Next Story
Infrastructure Energy

EDF Eyes Renewable Partnerships with NTPC, CIL, and Actis

EDF India has signed non-binding term sheets with NTPC, Coal India Ltd (CIL), and global investor Actis to advance renewable energy projects in India. Under this collaboration, NTPC will develop, own, and operate pumped storage projects (PSPs), standalone hydropower, and hybrid renewable energy projects. EDF has proposed a 50:50 joint venture with NTPC and a separate JV with CIL to pursue PSPs and renewable projects in India and neighboring countries. India’s National Electricity Plan 2023 estimates a need for 74 GW/411 GWh of energy storage systems by 2031-32, including 27 GW/175 GWh from ..

Next Story
Infrastructure Energy

West Bengal Seeks O&M Bids for 1.891 MW Solar Project

The West Bengal Power Development Corporation (WBPDCL) has invited bids for the comprehensive operation and maintenance (O&M) of a 1.891 MW rooftop solar project at Kolaghat Thermal Power Station for two years. Bids must be submitted by March 29, 2025, and will be opened on April 2. An earnest money deposit of Rs 89,332 is required, and successful bidders must provide a performance bank guarantee of 10% of the contract value within 30 days of the work order issuance. If the accepted bid value is 80% or lower than the estimated value, an additional performance security of 10% is mandatory. ..

Next Story
Infrastructure Energy

EDF Eyes Renewable Partnerships with NTPC, CIL, and Actis

EDF India has signed non-binding term sheets with NTPC, Coal India Ltd (CIL), and global investor Actis to advance renewable energy projects in India. Under this collaboration, NTPC will develop, own, and operate pumped storage projects (PSPs), standalone hydropower, and hybrid renewable energy projects. EDF has proposed a 50:50 joint venture with NTPC and a separate JV with CIL to pursue PSPs and renewable projects in India and neighboring countries. India’s National Electricity Plan 2023 estimates a need for 74 GW/411 GWh of energy storage systems by 2031-32, including 27 GW/175 GWh from ..

Advertisement

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Advertisement

Talk to us?