thyssenkrupp firmly believes in delivering total customer satisfaction spanning from concept to commissioning and prompt after sales service. Vivek Bhatia, Managing Director & CEO, and Indranil Roy, Director Material, thyssenkrupp Industries India, share more…

Enhancing productivity: We have a cone crusher in the mid-range segment and there are several innovative aspects around it. The internals are designed so that the product shape is better and ideally suited for NHAI requirements.

The equipment is of a much higher capacity thus reducing the requirement of tertiary equipment thus saving on space, power consumption as well as Capex and Opex. We are trying to critically understand the customer’s business and create products that people dream about.

Skilling operator: For us, at the press of a button, the operator should be able to comfortably run the machine. We are digitalising our equipment to measure wear of critical parts and eliminate unplanned shut downs. We conduct in-house training for the operators and supervisors of customers. We also have onsite training teams and operation maintenance groups who extend initial support to the customers, engineers and supervisors.

Focus on offerings: We launched the RBC 4000 Cone Crusher at Excon 2019. Our aim is to have equipment that creates greater value for our customers. We fundamentally believe that if we have a value creating product we will be the first choice of our customers. Our focus is on innovation. We try to bring in products that are more innovative and efficient, creating more value for the customer. To be able to be close to our customers and to service our customers promptly, we have partnered with Gainwell a few months ago for Northern and Eastern India.