The National Highways Authority of India (NHAI) has initiated the process to implement the country’s first bank-led toll collection system. This pioneering approach invites banks to participate in the toll management process across India’s national highways, aiming to streamline toll collection, enhance transparency, and reduce revenue leakage. The new model seeks to replace traditional operators with bank-managed toll operations, which is expected to improve operational efficiency and integrate digital payment solutions more effectively.
The move aligns with NHAI's goal to modernize tolling infrastructure, offering a smoother experience for commuters and reducing the need for cash transactions at toll plazas. It leverages India's existing FASTag system while providing banks an opportunity to engage directly in tolling operations, which may bring innovation in managing toll collections and customer service. As part of the initiative, NHAI will evaluate banks on their ability to manage tolling infrastructure, collect fees, and ensure quick, reliable toll processing.
With this development, NHAI anticipates a reduction in traffic congestion and enhanced compliance in toll payments, benefiting millions of highway users across India. The initiative also represents a push towards digital financial solutions in public infrastructure.
