Air India's Chief Executive, Campbell Wilson, mentioned that the airline had hired 9,000 employees, including 5,000 crew members, over the past two years to support its expanding fleet and network. In a message to staff, he noted that the airline's domestic market share had increased from 24% in FY23 to 27% in FY24, with the international share rising from 21% to 24% over the same period, largely due to network growth and service enhancements. He also highlighted that Air India had completed two years of its five-year transformation plan, Vihaan.AI.

Wilson further shared that, on a consolidated basis, the Tata Group-owned airline saw a 25% increase in operating revenues and reduced its losses by more than 50% in the last financial year. He remarked that these early results, achieved before many of the transformation initiatives were fully implemented, should be seen as a positive sign that progress is being made. He added that the airline has maintained strong momentum in the six months since the financial year ended.

He also pointed out that the average age of the airline's workforce had decreased to 35 years, down from 54, and that Air India had begun refitting 67 narrow-body aircraft with new cabin configurations, expecting to complete the upgrades by mid-2025. Additionally, plans to refit the airline’s 40 legacy 787 and 777 aircraft are set to follow as soon as the newly selected seats are certified and delivered.

With an operational fleet of 142 planes, Air India has launched 35 new routes—10 domestic and 25 international—and added 11 new destinations, including 2 domestic and 9 international. Wilson emphasised that efforts in areas such as cost reduction, product improvement, and strengthening sales, along with revenue management, customer loyalty, and skills development, all contribute to the airline's overall financial performance.