Confirming that the e-khata system is floundering, data from Bruhat Bengaluru Mahanagara Palike has revealed that while 22 lakh draft e-khatas are available online, only 5,324 - or, slightly over 0.2% - final e-khatas had been issued till Friday, though the system was launched with much fanfare in early Oct.

This, despite the BBMP's e-khata website receiving 54 lakh visits and 6 lakh draft e-khatas being downloaded. The data revealed that only 30,000 people have applied for e-khata, reflecting the multiple problems they are facing while applying.

Those with draft e-khatas are eligible to seek the final document after applying for it online and following the due process. Flooded with complaints from property owners that its new faceless online e-khata system is riddled with issues such as misspelt names, errors in property number and more, BBMP has decided to introduce a correction module from Monday. Citizens with issues can visit the office of their jurisdictional assistant revenue officer (ARO) to get these matters resolved.

Munish Moudgil, special commissioner (revenue), BBMP, said if any mistakes occur during data entry by citizens seeking e-khata, they can go to their AROs starting Monday and get it corrected in the backend, where the changes will be reflected.

The mistakes that can be set right at ARO offices are entry of wrong property size, uploading of incorrect documents for property, and mistakes in GPS or property pictures, he added. "There are also mistakes in property digitisation with names and numbers during the data entry process. Such corrections can also be addressed through the correction module," Moudgil added.

BBMP also announced that within the next 10-15 days, it will start a separate module for issuing e-khatas to properties which don't have physical khatas.

"An estimated 5 lakh properties under BBMP don't have any khata in the first place. To get them e-khatas, A or B as the case may be, we'll release a separate system where people can get the document," Moudgil explained.