“Almost all NORD production plants now pair our drive components with a QR code”, says Jörg Niermann, Marketing Manager. “Only Brazil is still on its way. With this, all important information is immediately and digitally available.” By using the QR codes, NORD customers worldwide reach their direct contact persons in their respective country organisations. The consultants speak their mother tongue and all data on the particular drive solution is directly displayed on their screen. In case of contact by telephone, the serial number of the drive component must still be provided.

Saving resources by digital documentation “By scanning the QR code with their mobile phone, customers enter the “Digital Services” selection menu and, apart from direct contact to our service department, get further options,” Niermann adds. For example, with the serial number of their drive components, they can navigate to the drive-specific documentation and gain access to more life cycle services and information on latest products or firmware. “The paper-free and correct drive identification and documentation saves resources. Upon customer request or for your ATEX products, we will of course continue to send the documents.”

Direct access to individual spare parts lists The digital service furthermore provides the customer with a list of potential spare parts for their individual drive solution. They cannot only contact their responsible technical support or sales department but also gain direct access to the myNORD customer portal. The drive component’s serial number will always be pre-set and all further actions are linked to it. The parameter data is stored via the NORDCON APP with NORDAC ACCESS BT.

For the future, the company plans to further expand the digital service and to inform on updates, for example for its frequency inverters.