The main issue lies with the online Bruhat Bengaluru Mahanagara Palike (BBMP) portal, where applicants are reporting errors, delays, and application rejections due to system malfunctions. This situation has led to mounting frustration among property owners, many of whom have faced extended wait times without any concrete resolution. BBMP officials acknowledge the problem and have attributed the glitches to system overload and outdated software architecture, which is struggling to handle the increased volume of users and data.

As the BBMP works on upgrading its software to provide more reliable access, property transactions in the city have slowed. In the interim, BBMP is encouraging citizens to seek temporary physical documentation from ward offices. However, many property owners argue this defeats the purpose of a digital system designed to eliminate the need for in-person visits.

These technical issues highlight broader challenges in digitizing government records and services. Stakeholders are calling for expedited improvements, while digital transformation experts suggest upgrading system infrastructure and incorporating regular maintenance schedules to prevent such disruptions.